Terms of Service
Effective Date: October 24, 2023
Introduction
Welcome to Shree Khatu Shyam Snacks Point. By accessing our website, mobile application, or physical storefront services, you agree to be legally bound by these Terms and Conditions. Our services are provided to help you discover and order high-quality snacks and beverages.
If you do not agree with any part of these terms, please refrain from using our services. We reserve the right to modify these terms at any time without prior notice.
User Accounts
To use certain features of our platform, you may be required to create an account. You are responsible for:
- Maintaining the confidentiality of your account credentials.
- Providing accurate and current personal information.
- All activities that occur under your account.
We reserve the right to suspend or terminate accounts that provide false information or violate our security protocols.
Ordering & Payments
All prices listed on our menu are in Indian Rupees (INR) and are inclusive of applicable taxes unless stated otherwise.
We accept payments via UPI, Debit/Credit Cards, and cash for in-store purchases. For online orders, payment must be confirmed before the order is processed for preparation.
Minimum order values may apply for specific delivery zones or promotional offers.
Delivery Policy
We strive to deliver your snacks fresh and on time. Estimated delivery times are provided as a guide and may vary due to traffic, weather, or high order volumes.
- Delivery is currently limited to specific areas around Morena.
- Please ensure the delivery address and contact number are accurate.
- Unattended deliveries will be returned to the store and may incur a re-delivery fee.
Returns & Refunds
Due to the perishable nature of our products, we do not offer returns on food items once they have been delivered or handed over. Refunds are only considered in the following cases:
- Incorrect items delivered.
- Significant quality issues reported within 30 minutes of delivery.
- Non-delivery of orders already paid for.
Limitation of Liability
Shree Khatu Shyam Snacks Point shall not be liable for any indirect, incidental, or consequential damages arising out of your use of our services. We are not responsible for any allergic reactions unless specific ingredients were queried and misrepresented by us at the time of order.
Have questions about these terms?
Our support team is available from 9:00 AM to 10:00 PM IST.